The company that attacked television advertising is trying to resuscitate it.
TiVo, which allows viewers to digitally record programs and fast-forward through ads, is trying to sell ad spaces on its screens.
It is in a footrace with other companies, including Cablevision, Cox Communications and DirecTV, to offer interactive alternatives to the zapped-through television spots. The ads are called interactive because they ask the viewer to do something — enter in a new channel number, press a button on the remote — to get more information.
“In the last 18 months, the momentum has just lifted,” said Jacqueline Corbelli, the chief executive of BrightLine iTV, which designs interactive ads. “It’s started to become a staple of very large advertisers.”
In December, TiVo began offering ads that appear as a small piece of text when viewers pause a show. Advertisers can choose the specific show or genre they want their pause ad to appear on — Mercedes-Benz USA used it to promote a new car during football games earlier this year. TiVo also offers ads that appear when viewers fast-forward through shows. Advertisers that run regular 30- or 60-second spots can buy these, and when the viewer presses fast-forward, a static box appears. One for Tourism Australia shows a photograph of a girl on a beach with the text, exclaiming, “Don’t tell me I just skipped the Australia ad!” TiVo viewers are instructed to press the Thumbs Up button to see the ad and get more information.
Once a viewer interacts with its ads, TiVo can show them a video about the product, let them request more information or a coupon, or even let them configure a car with different colors and options. TiVo also sells ad space on TiVo Central, its home screen.
“By catching them at a time when they’re pausing the program, when they’ve finished with a program,” said Tara Maitra, vice president and general manager of content and advertising at TiVo, “the viewer’s main reason for being there isn’t being interrupted.”
TiVo is not the only company devising a solution to commercial-skipping. Cable and satellite companies, and technology providers like Microsoft’s Navic Networks, are also working on interactive ads.
The cable offerings vary by market. In Tucson, Phoenix, San Diego and Las Vegas, Cox Communications sells interactive spots, with graphics on top of commercials that direct viewers to vote or ask for more information using their remotes. In the New York metro area, Cablevision sells special video-on-demand channels to companies like Disney, which runs videos about its amusement parks and stars and a “talk to agent” button that is associated with the viewer’s phone number, provided by Cablevision; selecting it results in an immediate phone call from a Disney representative.
Time Warner offers some interactivity, too. Last September, the media company MPG ran a test for the insurance company American International Group with about 180,000 Time Warner subscribers in Hawaii. MPG, a unit of Havas, used Navic technology to send different ads to households with different demographics, and a banner sat on top of the ad as it ran, telling viewers to click a button on their remote for more information. Only 566 of the households interacted with the ad, said Mitch Oscar, executive vice president of televisual applications at MPG. But, he said, that number was promising.
“We’re doing branding spots anyway,” he said. “If advertisers are going to run commercials one way or the other, and we can add this element to it.”
For now, the cable company’s interactive offerings are largely limited to the two minutes of advertising an hour that each local operator sells. But Canoe Ventures, the consortium of the nation’s six largest cable companies, has announced it will make interactive request-for-information ads available by the end of 2009, and those will be available nationally.
The satellite providers, DirecTV and Dish Network, also offer interactive ads that can run nationwide — a recent Nike ad on Dish Network allowed viewers to zoom in to see a shoe, among other features.
Unilever, the consumer products company, which owns brands like Bertolli and Dove, has been aggressive in the interactive television space for the last couple of years, so much so that it held an “upfront” in the winter to book and negotiate for interactive television slots.
“What we love about it is, if you think about it, the remote control and DVRs have really been a marketer’s worst nightmare,” said Anne Jensen, brand-building director at Unilever. “What we’re doing with ITV is we’re actually making the remote control our friend.”
Last week, Unilever introduced an interactive campaign for Axe on DirecTV that had new interactive features. The campaign promoted Axe’s body washes for men, which come in four varieties, like “Shock,” to wake you up, and the exfoliating “Snake Peel,” so “if you’ve had a very questionable hookup you can scrub away the shame,” Ms. Jensen said.
The idea with this campaign was that “guys don’t really talk to each other about personal hygiene,” Ms. Jensen said. The interactive piece, designed by BrightLine, comes when the commercial’s host points to a space on the screen, and a button pops up that viewers can select for more information. Then, there are clips where Axe diagnoses what variety is appropriate for the viewer, and suggests pranks the viewers can play on friends.
Axe receives reports on how many people responded to the ads, what sections of the extra video they watched, and how much time they spent with the Axe material. “What’s nice is that this medium can be quite flexible in terms of how we optimize our campaigns and improve it as we go along,” Ms. Jensen said.
For all of the data and features that interactive ads offer, the fragmentation of the industry tended to scare off advertisers, said Craig Woerz, managing partner of Media Storm, an agency based in Norwalk, Conn., that has run interactive ads for clients like Magnolia Pictures and the Food Network.
“Advertisers and agencies love to take the easy way out, which is, I’m not going to look at this interactive stuff until I’ve got 90 million households, 60 million households,” Mr. Woerz said. “There’s a heck of a base out there. But you’re not going to do it with one phone call.”
[credit : http://www.nytimes.com/2009/04/23/business/media/23adco.html?_r=1]
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